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You have already paid to win these enquiries. We reactivate the ones that went cold and turn them back into booked, paying work, on the model that suits you.
In the luxury garden room sector, the sales cycle is long and the stakes are high. A potential client might enquire about a bespoke orangery with panoramic glazing, request a 3D design, and then vanish. They are not uninterested; they are waiting for the right moment, the right weather, or the right financial alignment. Often, they are comparing your craftsmanship against competitors or pausing while they finalise their house renovation plans.
When these leads go cold, it is rarely because they do not want the product. It is because the conversation stalled after the initial quote. If you do not reengage, you assume they have chosen a rival. In reality, they are often still looking. You are leaving significant value on the table by treating every enquiry as a one off event. The cost is not just the missed sale; it is the wasted effort of your sales team who spent hours understanding their specific requirements, only for that knowledge to expire.
We do not send generic “we miss you” emails. We look at the specific data you have. Did they ask for a timber frame or aluminum? Did they mention planning permission issues? Did they view a particular colour option?
We craft a personal message that references their previous conversation. For example, if they were interested in a bi fold door system but went silent, we might share a case study of a similar installation in their local area, highlighting how it performed over winter. We use email as the primary channel, but we follow up with a brief, polite phone call if the email is opened but not answered. The tone is helpful, not pushy. We ask if they have any questions about the build timeline or if they need further advice on planning applications. This low pressure approach respects their time while keeping your brand top of mind.
If they have not responded, we do not spam them. We space out our touches, ensuring they feel cared for, not hunted. This consistency reminds them that you are a reliable partner who stands by their project, even if it takes months to finalise.
Buying new leads in this niche is expensive. You are paying for attention that has not yet been qualified. These new prospects do not know your reputation. They do not trust your craftsmanship yet. They are starting from zero.
Recovered leads, however, already trust you. They have seen your portfolio. They have spoken to your team. They have asked hard questions and received detailed answers. The barrier to trust is already lowered. When you reach out to them, you are not asking them to take a leap of faith. You are inviting them to continue a conversation that was already started.
This makes the conversion process smoother and more efficient. You spend less time establishing credibility and more time discussing the finer details of their dream space. It is a smarter use of your resources. Instead of constantly chasing cold traffic, you are nurturing warm relationships that are closer to closing. It is a cost effective way to grow your business without increasing your marketing spend. By valuing these existing connections, you build a more stable and predictable revenue stream.
Two ways to work with us
You cover costs. We earn only on proven results.
You fund the running costs, which keeps both of us serious. We take no margin up front and earn our share only from the profit we create, agreed in writing before any work starts.
A fixed fee. You keep all the upside.
Prefer a known, predictable cost? Pay a straightforward fee of our cost plus a margin and keep every pound of the recovered revenue.
Send us three numbers and we will come back with a free, honest recovery estimate.