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You have already paid to win these enquiries. We reactivate the ones that went cold and turn them back into booked, paying work, on the model that suits you.
For a property inventory clerk, a lead is rarely a hot prospect waiting for a sales pitch. It is usually a tenant, a landlord, or a letting agent who needs a report before a move in or out. These are time sensitive tasks. If you do not have a slot available in the next forty eight hours, the customer often looks elsewhere. They might call a competitor who has capacity, or they might simply book with the letting agent’s in house team because it is convenient.
When that enquiry goes cold, it does not stay warm. It sits in your CRM or a spreadsheet, marked as “not suitable” or “no time.” Yet, the underlying need often returns. Tenancies end. Properties change hands. A landlord who could not wait for your availability in March may be moving a different property in November. If you never reach out, you lose that second chance. You lose the work, the fee, and the data that would have helped you plan your schedule better. Leaving these leads idle means you are constantly starting from zero, chasing new business to fill gaps that your own past enquiries could have filled.
We do not send generic “we miss you” emails. We look at the specific reason the lead went cold and craft a message that addresses it. If the original enquiry was missed because of a full diary, we reach out when we know your schedule has cleared. The message is short and human. We reference the previous property or the specific date they mentioned. We ask if their plans have changed or if they are now looking for a date in the next month.
We use email and SMS, as these are the channels most effective for this sector. A phone call can feel intrusive for a service that is often booked at the last minute. A concise text or email gives them the option to reply when it suits them. We track the response. If they reply, we hand it over to your team with the full context. If they do not, we make one gentle follow up before closing the loop. This process is low effort for your team. You do not need to hunt through old files. We handle the outreach and the initial re engagement.
Buying new leads for property services is expensive and often low quality. Many leads from online portals are vague or already being serviced by other agents. A recovered lead, by contrast, has already shown intent. They called you. They explained their situation. They trusted you enough to ask for a quote. Re engaging with them is a higher probability of success than cold calling a number from a list. It also builds loyalty. When a customer sees that you remember their past enquiry and follow up with genuine care, they are more likely to recommend you to other tenants and landlords. In a business where word of mouth is key, that reputation is worth more than any single invoice. By recovering dormant leads, you stabilise your workload and reduce your dependence on paid advertising. You turn your existing database into a reliable source of work, rather than a graveyard of missed opportunities.
Two ways to work with us
You cover costs. We earn only on proven results.
You fund the running costs, which keeps both of us serious. We take no margin up front and earn our share only from the profit we create, agreed in writing before any work starts.
A fixed fee. You keep all the upside.
Prefer a known, predictable cost? Pay a straightforward fee of our cost plus a margin and keep every pound of the recovered revenue.
Send us three numbers and we will come back with a free, honest recovery estimate.