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You have already paid to win these enquiries. We reactivate the ones that went cold and turn them back into booked, paying work, on the model that suits you.
Many quantity surveying consultancies find themselves with a steady stream of high value domestic clients who simply disappear after a project concludes. You finish the final account, the client is happy, and then the phone goes quiet. These are not cold leads in the traditional sense. They are warm relationships that have gone dormant because there is no immediate construction work to trigger a new enquiry. You have already done the hard work of building trust, navigating their specific domestic needs, and proving your competence. Leaving that value sitting idle is a significant opportunity cost. Every month that passes without contact, the memory of your professionalism fades. The client starts to wonder if you are still in business, or if you have moved on to larger commercial projects and no longer have the capacity for residential work. The cost is not just missed revenue. It is the erosion of the referral network that relies on your continued presence.
We do not rely on automated blasts that feel impersonal and often get ignored. We craft messages that reference the specific nature of your previous engagement. Did you handle a complex extension? A full refurb? We mention it. This shows you are paying attention. Our approach is conversational, not transactional. We start with a simple check in, asking if they are planning any further works this year or next. We listen to their answers. If they mention a growing family, we might suggest how we can help with future room additions. If they talk about rising energy bills, we pivot to discussing insulation or heating upgrades where your expertise in cost planning is valuable. We use email and phone, but the phone is often the key. A brief, friendly call from a human being who knows their name and their home makes a difference that a text message never can. We handle the initial conversation, gauge their interest, and then pass the lead back to your team only when there is a clear, realistic chance of progress. This saves your staff time and ensures they are only talking to people who are actually ready to discuss next steps.
Buying new leads for domestic work is expensive and often hits a wall of trust. A new client has to decide if you are reliable, if you understand their home, and if you will stick to the budget. They are taking a risk. Your old clients have already taken that risk and were satisfied. The trust is already built. You do not need to prove your credibility from scratch. You only need to remind them that you are available and that you care about their long term satisfaction. This makes the sales conversation shorter and more efficient. You are not selling a service to a stranger. You are offering help to a past friend. The effort required to win back a dormant client is a fraction of what it takes to acquire a new one. You get to use the reputation you have already built. You get to work with people who know your work ethic and your attention to detail. It is a more sustainable way to grow your practice. It focuses your energy on clients who are most likely to say yes, allowing you to concentrate your best effort on delivering excellent service. We help you turn that past success into future work, one conversation at a time.
Two ways to work with us
You cover costs. We earn only on proven results.
You fund the running costs, which keeps both of us serious. We take no margin up front and earn our share only from the profit we create, agreed in writing before any work starts.
A fixed fee. You keep all the upside.
Prefer a known, predictable cost? Pay a straightforward fee of our cost plus a margin and keep every pound of the recovered revenue.
Send us three numbers and we will come back with a free, honest recovery estimate.